Waivs Surgical Care Companion
A complete platform for patient engagement, clinical monitoring, and quality reporting. The automated patient engagement layer of Waivs, a voice-first system that manages the full surgical journey, from the moment a patient is scheduled through their last post-op check-in, so your care team only has to step in when a patient actually needs them.
From referral to operating room, without the manual chase
Most surgical programs lose patients not because they are unwilling, but because a lengthy clearance window is genuinely hard to keep moving. The Companion keeps every patient on track, automatically.
Onboarding that starts before the first visit
Patients complete a conversational intake, by voice or text, that captures demographics, insurance details, and clinical history without a paper packet or a data-entry backlog for your team.
- Voice- or text-based intake, completed on the patient's own time
- Insurance and demographic data flows straight into the record
- Automated pre-op clinical checklist tracking for every required clearance
- Automatic follow-up the moment a clearance is uploaded, delayed, or missing
- Coordinator dashboard flags exactly which patients are at risk of falling out of the pipeline before their surgery date
Continuous engagement even after the surgery
The highest-risk window for a surgical patient is the 30 days after surgery. The Companion extends clinical visibility into the patient's home, every day, without a single extra outbound call from your team.
Complication surveillance tuned to the exact post-op day
Automated check-ins ask the right question on the right day (clear liquids on Day 3, purées on Day 14, soft foods on Day 30) and route anything that looks like a red flag straight to a live nurse the same day.
- Daily fluid, protein, pain, and symptom tracking after discharge
- Early dehydration and complication signals surfaced before they become an ER visit
- Patient milestone tracking across diet phases (liquid → soft → regular), with protein and vitamin adherence monitored automatically
- Weight trend and long-term lifestyle check-ins that continue well past the initial recovery window
- Automatic reactivation for 1-, 2-, and 5-year nutritional labs, so long-term follow-up doesn't rely on the patient remembering
Everything you need to transform surgical outcomes
A complete platform for patient engagement, clinical monitoring, and quality reporting.
Hi John, mild discomfort after eating is common at 3 weeks post-op as your stomach adjusts. Try eating smaller portions and chewing thoroughly. If pain increases or persists, please let us know.
From the day surgery is booked to the day the last lab is due, all in one platform
The Companion isn't a separate inbox your team has to manage. It runs alongside your existing scheduling and EMR workflow and only surfaces a patient when a person needs to look at them.
Surgery is scheduled
The moment a patient is booked, the Companion sends a digital intake link by voice or text. No packet to print, no portal login to explain.
Pre-op checklist opens
Cardiac, psych, and nutrition clearances are tracked automatically. Coordinators see one dashboard showing exactly which patients are on track and which need a nudge.
Day of surgery
Checklist status confirms every clearance is in hand before the OR schedule locks. No morning-of surprises.
Recovery begins
Automated check-ins start the same day the patient is discharged, tuned to their exact post-op day rather than a generic template.
Escalation, only when it's needed
Routine progress is logged automatically. A red-flag symptom or a stalled milestone routes straight to a live nurse the same day. Everything else stays off your team's plate.
Reporting rolls up automatically
Coordinator and surgeon dashboards update in real time, and program-level data feeds directly into MBSAQIP reporting and RPM revenue capture.
Ready to see the Surgical Care Companion on your own patient population?
Book a 20-minute walkthrough tailored to how your program runs pre- and post-op today.