Waivs Surgical Care Companion
A complete platform for patient engagement, clinical monitoring, and quality reporting.
The automated patient engagement layer of Waivs — a voice-first system that manages the full surgical journey, from the moment a patient is scheduled through their last post-op check-in, so your care team only has to step in when a patient actually needs them.
From referral to operating room, without the manual chase
Most bariatric programs lose patients not because they are unwilling, but because a six-month clearance window is genuinely hard to keep moving. The Companion keeps every patient on track, automatically.
Onboarding that starts before the first visit
Patients complete a conversational intake — by voice or text — that captures demographics, insurance details, and clinical history without a paper packet or a data-entry backlog for your team.
- —Voice- or text-based intake, completed on the patient's own time
- —Insurance and demographic data flows straight into the record
- —Automated pre-op clinical checklist tracking for every required clearance
6-month
typical pre-op clearance window this replaces manual tracking for
3
clearance types tracked automatically: cardiac, psychological, and nutritional
Same-day
automated follow-up when a required document stalls
Recovery that's watched, without adding headcount
The highest-risk window for a bariatric patient is the 30 days after surgery. The Companion extends clinical visibility into the patient's home, every day, without a single extra outbound call from your team.
Complication surveillance tuned to the exact post-op day
Automated check-ins ask the right question on the right day — clear liquids on Day 3, purées on Day 14, soft foods on Day 30 — and route anything that looks like a red flag straight to a live nurse the same day.
- —Daily fluid, protein, pain, and symptom tracking after discharge
- —Early dehydration and complication signals surfaced before they become an ER visit
- —Patient milestone tracking across diet phases — liquid → soft → regular — with protein and vitamin adherence monitored automatically
- —Weight trend and long-term lifestyle check-ins that continue well past the initial recovery window
- —Automatic reactivation for 1-, 2-, and 5-year nutritional labs, so long-term follow-up doesn't rely on the patient remembering
Day-precise
check-ins that adapt to each patient's exact post-op day
24/7
symptom and hydration surveillance between visits
Automatic
escalation to a live clinician whenever a red-flag symptom is reported
PLATFORM FEATURES
Everything you need to transform surgical outcomes
A complete platform for patient engagement, clinical monitoring, and quality reporting.
Clinical Documentation
Live Transcript
Dr. Martinez:
"So Sarah, how have you been feeling since the gastric sleeve procedure three weeks ago?"
Patient:
"Much better actually. The pain has really gone down, maybe a 3 out of 10 now."
One thread, from the day surgery is booked to the day the last lab is due
The Companion isn't a separate inbox your team has to manage. It runs alongside your existing scheduling and EMR workflow and only surfaces a patient when a person needs to look at them.
Surgery is scheduled
The moment a patient is booked, the Companion sends a digital intake link by voice or text — no packet to print, no portal login to explain.
TRIGGER: SCHEDULING SYSTEM / EMR
Pre-op checklist opens
Cardiac, psych, and nutrition clearances are tracked automatically. Coordinators see one dashboard showing exactly which patients are on track and which need a nudge.
OWNER: COORDINATOR DASHBOARD
Day of surgery
Checklist status confirms every clearance is in hand before the OR schedule locks — no morning-of surprises.
CONFIRMS: OR READINESS
Recovery begins
Automated check-ins start the same day the patient is discharged, tuned to their exact post-op day rather than a generic template.
CADENCE: DAILY, DAY-PRECISE
Escalation, only when it's needed
Routine progress is logged automatically. A red-flag symptom or a stalled milestone routes straight to a live nurse the same day — everything else stays off your team's plate.
HANDOFF: CARE TEAM MESSAGING
Reporting rolls up automatically
Coordinator and surgeon dashboards update in real time, and program-level data feeds directly into MBSAQIP reporting and RPM revenue capture.
OUTPUT: ROI & MBSAQIP DASHBOARD
Ready to see the Surgical Care Companion on your own patient population?
Book a 20-minute walkthrough tailored to how your program runs pre- and post-op today.